Terms of Service
Northvale Media LLC — Effective as of the date of engagement. Please read these terms carefully before using our services. By engaging Northvale Media LLC, you agree to the conditions outlined below.
Nature of Services
Northvale Media LLC provides professional marketing services to small and mid-size businesses. Our engagements are tailored to each client's goals and may include any combination of the following service areas.
Marketing Consulting
Strategic guidance to align your marketing efforts with business objectives, target audiences, and competitive positioning.
SEO Support
On-page optimization, keyword strategy, and technical SEO improvements to increase organic search visibility.
Advertising Campaign Management
Planning, launching, and optimizing paid advertising campaigns across relevant digital platforms.
Social Media Support
Content scheduling, community management, and platform strategy across major social channels.
Branding Consultation
Brand voice, visual identity guidance, and messaging frameworks to establish a consistent market presence.
Client Responsibilities
A successful engagement depends on collaboration. Clients are expected to fulfill the following obligations throughout the duration of any active service agreement with Northvale Media LLC.
Provide Accurate Information
Clients must supply complete, accurate, and up-to-date information relevant to their business, target market, and campaign objectives. Withholding or misrepresenting information may affect service outcomes and does not constitute grounds for a refund or dispute.
Approve Marketing Materials
Clients are responsible for reviewing and approving all deliverables — including copy, creatives, and campaign assets — prior to publication. Northvale Media LLC will not publish materials without documented client approval.
Comply with Platform Policies
Clients must ensure their products, services, and content comply with the policies of all relevant advertising and social media platforms. Northvale Media LLC is not liable for account suspensions or penalties resulting from client-side non-compliance.
Payments & Billing
All services are billed transparently based on agreed scope. Northvale Media LLC does not charge hidden fees. The following terms govern all financial transactions.
Billing Structure
Services are invoiced based on project scope or recurring service agreements as defined in the executed service contract. Project-based work is typically invoiced in milestones; recurring services are billed on a monthly cycle.
Payment Terms
- Accepted methods: ACH transfer or wire transfer in USD only
- Payment is due within 7 business days of invoice date, unless otherwise agreed in writing
- Late payments may result in a pause of active services until the outstanding balance is resolved
No Guaranteed Results
"Marketing outcomes may vary depending on market conditions, competition, platform algorithm changes, and other external factors beyond our control."
Northvale Media LLC applies professional expertise and industry best practices to every engagement. However, we do not guarantee specific outcomes such as revenue growth, lead volume, rankings, or return on ad spend. Past performance in similar campaigns does not guarantee future results.
Our commitment is to deliver quality work, transparent reporting, and strategic recommendations — not promises that no honest agency can keep.
Intellectual Property
Ownership of creative and strategic assets is clearly defined to protect both parties throughout and after the engagement.
Client-Owned Assets
Clients retain full ownership of their business materials, brand assets, existing content, and final deliverables produced specifically for their account and paid in full. Upon receipt of full payment, all client-specific work product is transferred to the client.
Northvale Media IP
Northvale Media LLC retains ownership of its internal methodologies, proprietary templates, workflows, and strategic frameworks. These tools may be used in service delivery but are not transferred to the client unless explicitly agreed upon in writing.
Third-Party Platforms
Northvale Media LLC may manage campaigns and integrations across a range of third-party digital platforms on your behalf. While we work within these platforms professionally, we operate under their independent terms and conditions.
Google Ads
Search, display, and performance campaigns managed within Google's advertising ecosystem.
Meta Platforms
Facebook and Instagram advertising, including audience targeting and creative management.
Analytics Providers
Integration with tools such as Google Analytics, and similar platforms for performance tracking and reporting.
Social Media Platforms
Organic and paid activity across LinkedIn, X (Twitter), TikTok, and other relevant channels.
Northvale Media LLC is not responsible for platform outages, policy changes, account restrictions, or algorithm updates enacted by third-party providers. These are beyond our control and do not constitute a breach of our service agreement.
Limitation of Liability
Northvale Media LLC's total liability to a client for any claim arising out of or related to services provided — whether in contract, tort, or otherwise — shall not exceed the total amount paid by the client for the specific services giving rise to the claim.
What This Means
If a dispute arises regarding a specific project or campaign, your financial recourse is limited to the fees you paid for that engagement. This is a standard commercial limitation that protects both parties from disproportionate exposure.
Excluded Damages
Northvale Media LLC shall not be liable for indirect, incidental, consequential, or punitive damages — including lost revenue or lost business opportunities — even if advised of the possibility of such damages.
Termination of Services
Either party may terminate the service agreement by providing written notice. The following conditions govern how terminations are handled.
01
Written Notice Required
Termination must be submitted in writing via email or formal correspondence. Verbal notice is not sufficient to initiate the termination process.
02
Notice Period
Unless otherwise specified in the service agreement, a minimum notice period applies as outlined in the executed contract. Active campaigns may require wind-down time to avoid disruption.
03
Outstanding Obligations
Termination does not waive any outstanding payment obligations. Clients remain responsible for all fees incurred up to and including the effective termination date.
04
Asset Handoff
Upon termination and receipt of full payment, Northvale Media LLC will provide access to all client-owned assets, account credentials, and relevant campaign data.
Governing Law & Contact Information
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, United States of America. Any disputes arising from or related to services provided by Northvale Media LLC shall be subject to the exclusive jurisdiction of the courts of Delaware.
Questions or Concerns?
If you have questions about these terms or your engagement with Northvale Media LLC, please reach out directly. We are committed to clear communication and prompt responses.
These terms were prepared for general business engagements and are subject to modification. Clients will be notified of material changes prior to their effective date.